Askfield

Why Askfield over Typeform?

Hi there! Browsing through the best Typeform alternatives? You sure are in the right place. We were just telling Shawn the same when he asked why he should make the switch. Glad you could make it as well. But before that. Typeform has been around since 2012, and they have a pivotal place of their own in the survey domain when it comes to design. And, for this, we’d love to give them a quick shoutout. 🙂

With that said, if you’re here to evaluate us as a Typeform alternative, or simply looking for an alternative to Typeform, let us tell you one thing. You’re already one step closer to creating & running experience management programs that win you customer hearts and not just deals. So, let’s evaluate SurveySparrow vs Typeform.

Before we get into SurveySparrow vs Typeform, here’s an educative video to help you make a meaningful decision. Are you asking the right questions? The Enterprise market alone loses around 60 billion USD owing to software failures. Ask right. Choose right.

A Quick Comparison

Items Askfield TypeForm
NPS Platform
Yes
No
360° Assessment
Yes
No
Whitelabelling
Yes
No
Email Share
Yes
No
Contact Management
Yes
No
Custom Reports
Yes
No
Executive Dashboard
Yes
No
Ticket Management
Yes
No
Offline Surveys
Yes
No

Pricing Plans

Plans AskNively Askfield
Starting price
$19
$25
Basic
500 Responses / Month
100 Responses / Month
Business vs Elite
100k Responses / Month
10k Responses / Month
Customer feedback is one of the primary vectors that align the direction of a business. It drives long-term growth and organizations seize every available opportunity to know their customers better. With that said, employing a good Customer Feedback Software is a smart way to collect, manage, and analyze customer inputs periodically. The million dollar question is how can organizations use the feedback data and use it to boost growth. And that’s precisely why owning a customer feedback tool is essential for your business. Not convinced yet? Read on- you’ll appreciate the importance of client feedback before you choose a customer feedback software that fits your requirements!

Ranked G2’s #1 Fastest-Growing Product, 2020.

Not to brag or anything. Here are the client testimonials in G2 about the SurveySparrow vs Typeform.

10 Reasons to Switch to a Typeform alternative

We’ll list them out. Alongside, you’ll know why it would be beneficial for you to opt for a Typeform alternative that can do more than just surveys.


1. Brand Identity matters to you

White-label, not just a survey. Customize everything to reflect your brand.

  • Configure URLs with your unique domain
  • Pixel-perfect the end-user survey appearance with CSS
  • Add your own Email ID to share surveys
  • Customize your Email Surveys; the subject, body, everything!
  • Add brand logo, color palette, font.

Why It matters?

  • People find it a bit hard to trust a 3rd party at a pivotal customer touchpoint
  • White-label & establish trust with respondents by proving authenticity
  • Make use of all opportunities for promoting your brand


2. Omni-channel data collection

Collect data from multiple channels. Capture & study in a unified manner, on your reporting module.

  • Email surveys with Recurring feature to automate
  • SMS surveys, fully configurable. Get higher open rates
  • In-built social share for Facebook & Twitter
  • Multiple, unique trackable weblinks
  • No-code Embedding. Deploy as a chatbot for website
  • Bot for Slack & MS Teams
  • Email embed on popular email marketing tools
  • Scannable QR codes for swift access
  • Mobile SDK for a seamless experience

Why It matters?

  • Waste time & struggle with data from multi-channels
  • Analyze omnichannel performance. Use the best performing channel for your data collection process


3. Contacts Management & Segmentation

Sort, segment, and manage your contacts effortlessly.

  • Import an entire database even with quick CSV, Excel Contact Import
  • App-specific Import from your everyday tools like Salesforce, Hubspot, Google Contacts, Intercom
  • Smart lists/Dynamic Contact list
  • Response history by the respondent

Why It matters?

  • Waste time on manually importing contacts and getting overwhelmed with a disarrayed list of contacts
  • Import easily, create & handle lists, and run your surveys through a highly targeted audience


4. Offline Data Collection

Collect data anywhere, anytime, even without an active internet connection.

  • Use our in-built offline survey app
  • Available on App Store & Playstore
  • Add any number of offline devices
  • Create offline surveys, theme it, configure auto-sync options

Why It matters?

  • Don’t stutter your data collection when the internet gives away
  • Download our offline survey tool, create your survey, add devices you want, and set out for remote data collection. Don’t let the internet handicap you


5. In-built NPS Module

Track your Net Promoter Score. Measure & improve customer loyalty.

  • Track NPS trends over the week, month, year
  • View responses each from Promoters, Passives, Detractors
  • Close the loop with response management
  • Assign agents to each unhappy client. Check the status from ticket-raise to resolution
  • Integrate easily Workflows & Alerts. Receive rule-based alerts. Keep your team posted

Why It matters?

  • Don’t end up investing on a separate NPS platform and then juggling feedback
  • Get everything done with one tool. Seamlessly incorporate NPS in your feedback


6. In-built 360 assessment module

Conduct omni-directional performance review & management. Boost employee productivity.

  • Upload an employee’s details at one go
  • Invite employees for assessments easily
  • Understand Strengths, Areas of Improvement, Hidden Strengths, & Blindspots of each employee
  • Get custom reports with a dedicated personal development plan
  • Customize your employee 360 assessment reports, just the way you want

Why It matters?

  • Avoid investing in a separate employee 360 platforms and then juggling feedback
  • One tool, many solutions. For both your customers and employees


7. Advanced Reports & Analysis

Slice & dice data. Get rich insights and make meaningful sense to your data.

  • Capture data in real-time
  • Get rich insights from real-time reports. Export easily as PDF, SPSS, CSV, Excel
  • Filter responses with our Advanced Reports Filters & create customer views
  • Cross tabulate responses with Compare feature
  • Understand customers better with sentiment analysis & word cloud
  • Schedule & automate reports to your inbox at any time
  • Share reports externally as links

Why It matters?

  • Don’t just sit on top of responses and leave valuable data around due to a weak reporting module
  • Get the right business insights, make data-driven decisions, and grow


8. Users, roles, & sub-accounts

Manage your account & permissions easily. Set visibility without a hassle.

  • Manage visibility & accessibility of your surveys with roles & permissions
  • Set up multiple sub-accounts under a single parent account. For your department, team, or clients
  • Handle survey visibility using Teams & Folders
  • Centralized billing with zero hassle

Why It matters?

  • Make audience management simple. Ensure a smooth checkout throughout
  • Get more work done with a single platform


9. Round-The-Clock Customer Support

Get in touch with us anytime you want and for anything.

  • Phone, email, or chat
  • We’re just a call away

Why It matters?

  • Why wait in line for eternity just to get an answer?
  • Support is at the heart of our business & culture. Rest assured, we’re with you always


10. Data Center Of Your Choice

Improve speed & accessibility by enabling a custom data center for your project. Ensure your data is within preferred geographical limits and be compliant with GDPR or EU norms, hassle-free

Know the ‘why’ behind everything Get the answers!

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