Ticket Management
Turn voices to actionable solutions
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Empower your customers with streamlined support
Optimize support interactions with seamless ticket management, turning customers into dedicated brand advocates.
Trusted by 3,000+ brands across the globe
Channel responses into tickets
Transform all customer interactions into actionable tickets, ensuring prompt resolution and making customers feel valued.
Collaborate with ease
Streamline teamwork, assign experts, and accelerate feedback closure. Enhance collaboration with private notes and prioritize tasks effectively. Nothing slips through the cracks!
Offer seamless support
Enable your experts to focus on customers as we provide a unified view of your customer information. Accelerate feedback closure with real-time ticket tracking, workflows, alerts, and canned responses for swift resolutions.
Shared inbox for all communications
Convert incoming customer emails into tickets and respond to them promptly. Consolidate the entire interaction history with your respondents, just like an organized email inbox.
Streamline support across the globe
Set customized working hours for particular groups to optimize productivity, and eliminate the hassle of coordination across different locations. Embrace tailored schedules that suit your team’s unique needs.
Stay in the loop with email notifications
Ensure all your team members are kept informed by enabling email notifications to receive timely updates on any changes throughout the ticketing lifecycle. Hence, never missing a beat!
Boost your service commitments
Customize service level agreements (SLAs) for your tickets to ensure clear service commitments between you and your customers. Get clear notifications and actionable steps for every commitment you make.
Smart ticket workflows
Ensure all your team members are kept informed by enabling email notifications to receive timely updates on any changes throughout the ticketing lifecycle. Hence, never missing a beat!
Don’t just take our word for It
Parisa Vassei
Founder at Xeros
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on..
Jaakko Jalkanen
Business Manager
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an
efficient way
Alex Healy
Digital Producer
Smart, varied and loaded with opportunity for users to share insights they might not otherwise
feel comfortable sharing…
See it, to believe it.
14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo?