NPS Survey Platform
Turn customers into Promoters.
14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo?
The Best NPS Survey Platform
Grow your business with a continuous feedback loop. NPS is one of the finest customer loyalty barometers used by companies, around the world. Station feedback silos at all touchpoints, track & improve your Net Promoter Score, and enrich customer loyalty.
SurveySparrow’s NPS Survey Platform is built to help you decode customer sentiments, uncover loyalty insights, and drive growth. How?
Grow
Gather reviews from promoters. Acquire new customers. Progress.
Improve
Learn from your customers. Take action. Measure progress.
Listen
Collect customer feedback. Cover all crucial touchpoints.
Analyze
Track NPS. Study feedback. Uncover loyalty-driving factors.
NPS Survey Platform Must-have Features
Add Dynamic Lists & segment
Create dynamic lists and segment your respondents easily based on any criteria. Get an in-depth analysis of your customer persona and manage follow-ups easily.
Share follow-up questions & emails
Add follow-up questions to know the ‘Why’ behind everything. It’s best to have an open-ended text question to get in-depth insights. Share custom follow-up emails to your promoters, passives, & detractors, and close the loop.
Automate & get things done
Automate net promoter score surveys based on your preference. Choose the time, frequency, and add the list of contacts. Configure & set in the recurring mode. Track NPS over time and benchmark with industry standards.
Distribute easily via SMS, Email, In-app
Embed an NPS survey in your app, share Net Promoter Score survey emails, or send SMS surveys to your customers. Make it convenient for your customers and for you too!
The Best NPS Survey Platform
Close the loop with Response Management
All your responses at one place. Assign responses as tickets to any employee in your organization. Check the status and track it right from the assignment, investigation, and resolution.
Set-up your NPS Survey Platform at one go
Brand the NPS survey with your logo, name, and style it to your heart’s fill. Add the email subject, body, and get a live preview of your Net Promoter Score survey email instantly. Share personalized follow-up questions separately for promoters, passives, and detractors.
Integrate with your existing system using Workflows & Alerts
Receive rule-based notification or alerts. For instance, alert and assign to your customer success team upon receiving a response with a rating less than 4 on our NPS platform. Share personalized follow-up emails to customers based on the score. Create actionable workflows and work on every customer.
What’s more to our NPS Survey Platform?
Streamline your employee pulse feedback with Slack-SurveySparrow integration
Segment audience with custom fields
Uncover deeper insights by sorting your Net Promoter Score using custom fields like location, date of feedback submission, etc. Segment your customers instantly and adopt different follow-up strategies. With our NPS platform, it’s as easy as things can get.
Collect feedback periodically
Schedule surveys for periodic intervals. Configure the survey settings once and forget about it. Set up a cyclic feedback system. Automate the process; save your time and efforts with our NPS survey platform.
Throttle your surveys
Don’t bombard your customers with one NPS survey after another. Why annoy them? Use SurveySparrow’s NPS survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
View customer journey
Don’t bombard your customers with one NPS survey after another. Why annoy them? Use SurveySparrow’s NPS survey platform’s Throttling feature to ensure no respondent is surveyed until a configured time. Enter the days, 90 for example, and the batch of respondents will be surveyed only after a quarter.
Integrate with any day-to-day app of yours
Webhooks
API
Zapier
Workflows
Complete Solution for All Your Teams. Refine Experiences, the Right Way.
14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo?