Customer Journey Map
Visualize all your customer metrics and initiatives in one place. Customer Journey Map helps you correlate insights, identify connections, and optimize customer journeys
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Easily convert business data to visual insights
Create experience goals that convert
Simply visualize the customer experience across multiple touchpoints on the customer journey chart. Analyze how you’re doing and take steps to improve the customer experience. This ensures you are always in touch with customers, ensuring a memorable experience.
Design your customer journey
The platform allows you to create multiple stages that scale according to your unique customer journey. You can identify and establish the metrics that are important for your business and track them all with the executive dashboard.
Pay attention to every touchpoint
Put feedback units at critical touchpoints to help move your customers down the journey map. Add widgets to categorize data points and uncover patterns that help aid in better and more refined customer experiences.
Organize charts with labels
Create a uniform and clean view of your data and make evaluation easy with an end-to-end journey chart. Every step can be uniquely named and added to the customer journey dashboard for a holistic and more sleek overview of your customer experience.
Bring about changes in the organization
Identify your customers’ key interactions and develop a plan to share the apt customer journeys with all stakeholders. This enables a collaborative system that helps teams work together in agreement on priorities for better customer experiences.
Check out some popular use cases
We’ve included some popular use cases to help you explore Journey charts in our Executive Dashboard.
- Customer Experience
- Employee Experience
- Product Growth
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Parisa Vassei
Founder at Xeros
SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on..
Jaakko Jalkanen
Business Manager
We have been very satisfied with SurveySparrow. It has helped us to gather user feedback in an
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Digital Producer
Smart, varied and loaded with opportunity for users to share insights they might not otherwise
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